Brexit & eCommerce: a Guide from Despatch Cloud

Brexit logo

Introduction

The end of the transition period is the 31st of December and with that change all the current rules about trade between the UK and the EU 27 countries and the Rest of the UK and Northern Ireland will change.

As at the date of writing this no agreement has been reached, so in many areas there may be changes, but by looking at what has been agreed, the latest government advise and seeing how the EU trades with other countries we have detailed the following advise to ensure your company is prepared for this huge change.

Our primary concern is ensuring that all our customers are able to produce labels, customs forms and get their orders to their customers. Here is what you need to know.

Getting Ready for Brexit Checklist

  • Ensure you have an EORI Number and that is added to Despatch Cloud
  • Get a European EORI number from an EU country
  • If you trade between the rest of the UK and Northern Ireland get an EORI which starts with XI
  • Ensure all your products have a HS code added to them in Despatch Cloud
  • Ensure you can provide the correct customs documents on all order (B2C as well as B2B)

Customs forms

All packages going to the EU from the 1st of January 2020 will require a customs declaration. Some couriers will allow you do this electronically, not just for the EU but now also for other countries including the USA. Despatch Cloud is working to ensure these are supported.

Where this is not supported then customs forms in the form of CN22 (Under £270), CN23 (Over £270) and Commercial Invoices will be required. Despatch Cloud supports these but relies on accurate data from our clients to ensure that these legal forms are correct.

Customs forms require

  • HS code
  • Correct weight
  • Price of each item
  • An EORI number
  • Country of Origin
  • Company details

Customs Forms for Trade Northern Ireland <> Rest of UK Trade

As of November 2020, it is not confirmed if customs documents will be required when sending items between Northern Ireland and the rest of the United Kingdom. The UK government believes that they will not be necessary while the EU take an opposing view to this. Under the Northern Ireland protocol EU tariffs will be charged on exports from the rest of the UK to Northern Ireland (though the UK government has indicated that these will be refunded) so it seems that this would be impossible unless customs declarations are used. What has been confirmed is that companies who “export“ from the rest of the UK to Northern Ireland will require a new Northern Irish EORI number starting with XI (See section on EORI Numbers below).

EORI (Economic Operator Identification) Numbers

EORI numbers are a unique identifier for companies (or individuals) who trade internationally. These are used by customs authorities to process customs declarations, and exchange information between authorities. The EORI number needs to be unique for every country you are established in.

New EORI Numbers for Northern Ireland – Companies Based in Northern Ireland

If you are a Northern Irish company who trades with the rest of the UK you will require a new XI EORI number as well as your GB EORI number, while you may be able to use your current GB EORI number to trade with the Republic of Ireland (please see section below on EU EORI numbers).

New EORI Numbers for Northern Ireland – Companies Based in the Rest of the United Kingdom

The UK government website states that “If you move goods to or from Northern Ireland, From 1 January 2021 you’ll need an EORI number that starts with XI”

So it seems likely that mainland UK companies will also need a new XI EORI number in order to trade with Northern Ireland.

XI EORI numbers are only available to companies who have a GB EORI number, so apply for one now if you need one.

What EORI Will be Required for Trade Within the EU?

While the UK government has not given definitive guidance on this, it is clear from other countries outside of the EU that such as Norway that a EORI from an EU country will be required. After the end of the transition period the EU will no longer recognise UK EORI (those starting with GB) and therefore and EORI number from a EU country will most likely be required. This may change given the negotiations are still ongoing but you should be prepared in case these are required. The Wrong EORI number will likely result in the shipment being delayed or refused.

Harmonised Systems (HS Codes)

If you are unable to correctly classify your export items against the HS code schema, you will pay the incorrect duties, face top-up taxes and penalties, and provide a poor experience for customers due to delays in delivering items and possible demands to pay taxes and additional processing fees.

The UK has not completed formulating its post-Brexit commodity code scheme, as of November 2020 so it’s confusing in this region. The tariffs to be paid, are dependent on the outcome of trade negotiations with the EU so could range from zero tariff free trade to World Trade Organisation (WTO) standard terms.

In order to clear any goods through UK or EU customs, the product codes will have to be included in the customs statement that you will need to provide. This will explain the amount of taxes you should pay on each item line, including VAT and the tariffs which should be applied.

How are HS Commodity Codes Functioning?

HS codes is a global standard that identifies each product in great detail depending on product type, the materials used and the method of production. It is maintained by the World Customs Organisation based in Brussels.

The HS code is made up of

6 HS Code digits: split into 3 sets of 2 digits, the first two digits are the Chapter (52 for Cotton Fabric for example), the next two are heading (09 – Woven fabrics of cotton) and the last 2 digits are the Subheading (42 – Denim).

EU additional digits: The EU adds up to an additional 8 digits to the HS code, giving a potential 14 digit code.

2 digits of the CN (Combined Nomenclature) heading;

2-6 digits of the subheading of the TARIC (Integrated Tariff of the European Communities). The most popular one is 10 digits. But under the additional TARIC code, it is possible to add 4 more.

Looking for Your HS Codes?

https://www.gov.uk/trade-tariff

HS Codes for Customs Forms

Despatch Cloud allows you to store HS codes against each SKU in your inventory, you can use the 6-digit HS code or the full 14 digits. Post and courier services will require all packages to have a HS code for export, either to the EU or to the rest of the world including the Channel Island and the Isle of Man.

It is very important that the HS codes are accurate. Using the wrong HS codes can result in the wrong tariff being applied, delays or rejections and possibly even criminal charges for tax evasion. As the exporter you are legally liable for all the data you send.

Effect on VAT

Import VAT

Currently if you are UK VAT registered and buy commercial products from an entity in the EU, these are sent to you without VAT. This will change on the 1st of January where the UK government will levy UK VAT on imports into the UK

You will need to agree with your supplier who will pay for these prior to being sent.

Export VAT

Bare in mind that if you are sending items to consumers in Europe you now should not charge UK VAT on these exports from the 1st of January. This means that on items valued at €22 they will be exempt from tax & duties (note that this low-value consignment VAT exemption is due to end in 1st of July 2021). If they are above VAT & Duties will need to be paid. Either the courier will deliver a note asking the customer to pay these amounts plus a service fee, or your can arrange for them to be paid before hand by the courier or agent.

Getting a notice to pay extra for the goods when they arrive is a poor customer experience so you may wish to use a Deliver Duty Paid (DDP) service.

VAT Thresholds

EU countries require companies with revenue above a threshold to register for VAT in that country, this is €35,000 for most countries, and €100,000 in Germany, Luxembourg and Netherlands. Currently UK companies can declare and pay VAT via their UK return. In future this will not be possible, and the company should register in each country they operate in.

VAT Rules for Trade Between the Northern Ireland and the Rest of the UK


Sending B2C from the rest of the UK to Northern Ireland will remain the same, with the UK rates of VAT being applied.

B2B Northern Ireland to the Rest of the UK

Exporting from Northern Ireland, Treated as a UK sale so UK VAT rate applied

Importing into the UK, while technically now an import the UK government has stated that it will treat as a domestic transaction for tax purposes.

B2B Rest of the UK to Northern Ireland

Exporting from the rest of the UK, No VAT will be applied to sales to the VAT registered entities in Northern Ireland

Imports to Northern Ireland will attract EU VAT due but this may be deferred via Postponed Accounting in UK VAT return. Depending on the outcome of negotiations there may be EU duties due. Import declaration will need to be made go to the new UK TSS customs service https://www.gov.uk/guidance/trader-support-service website for more information on this.

B2B EU to Northern Ireland

Will be zero rated between VAT registered companies, same as it is currently

The Irish Border

Special arrangements will be in place for intra Ireland trade, this is beyond the scope of this document.

Other Aspects of the New Trading Relationship With the EU

Rules of Origin

The economic nationality of the products you produce or sell. If there is an agreement then UK produced products will require proof they were made in the UK, which separate documentation of all the components which were made overseas. Products purchased from outside the EU and UK and then sold to the EU may still attract tariffs.

Rules of origin are highly complex and professional advice may be needed.

In the UK your local Chamber of Commerce can issue a certificate of Origin

Safety and Compliance Certification

The EU will require that all products imported into the EU will comply with EU regulatory standards. There will likely be divergence over time and some imports to the EU will require a EU declaration of conformity (DoC) where your company or authorised representative will sign to legally confirm that the product in question confirms to all the applicable EU laws.

This is a complex area and you should seek professional advise on this.

Glossary of Terms

DAPDelivered At Place Seller takes all risks include but not limited to Duty, taxes and Clearance
DDPDelivered Duty Paid, Import Duty, Taxes and customs clearance paid by the sender
DDUDelivered Duty Unpaid, means that the buy needs to pay the import duties, and taxes
DutyA tax levied on all of a certain products whether produced domestically or imported
CIPCarriage Insurance Paid, Seller covers all risk and cost including customs duties to the buyer
CNCombined Nomenclature, A 2 digit code to classify goods based on the EU specific criteria
FOBFree on Board, Seller is responsible for all risk and charges from when the point of origin
HSHarmonised System, International system to classify goods
Paperless Trade
TARICTARif Intégré Communautaire; Integrated Tariff of the European Communities, a system to show the rules which apply to a specific product. The TRAIC code is added to the HS code in Europe
TariffA tax in imports or exports between states

Why You Should Advertise on Facebook

There is an old joke that marketers like to use which says “I know that half the money I spend on advertising is wasted but I don’t know which half”. This feeling is very predominant when it comes to advertising on Facebook because it is relatively known and a lot of people don’t understand how it works. We have compiled a list of seven things you should know about Facebook advertising. Take a look and see if this isn’t right for you and your business.

Phone showing Facebook app

1. Reach a Wide Audience

If it seems like everyone has a Facebook account that is because almost everyone does have a Facebook account. Facebook’s one billion users are really a marketers dream. This is a huge audience all gathered in one place for you. With this many people it is hard to imagine that you have a product or service that couldn’t be marketed through Facebook.

2. An Interactive Marketing Opportunity

Facebook is social by nature which means that it gives you the opportunity to truly interact with customers. You can get feedback, ideas and true conversations going about your product and/or services.

3. Targeted Ads

Demographic targeting is a basic staple of all media marketing. Traditional media like broadcast and print all rely on key demographic indicators to sell their ad space. Facebook has the same ability. However, Facebook also has the ability to target specific personal interests. You can place your ads for people interested in Star Wars or camping or backyard grilling. The list is endless and it is entirely up to you to target your ads.

4. Established Search Engine Ranking

Since Google seems to be at odds with Facebook from time to time you would think they might punish Facebook in the search engine rankings. However, the truth is that Facebook is a great website to use if you want to rank for certain key phrases. You can get tremendous search engine traffic by posting on Facebook.

5. Simple Process to Create Ads

Some other media sources could learn from how easy it is to make a Facebook ad including an image! It really is a point and click program with a very few steps. Once you format your first ad you can use it as a template for future ads. You can also easily test different ad variations to see what brings you the best results.

6. You Control Your Content

As with any advertising platform there are guidelines to follow. However, if you aren’t trying to do something or say something outrageous you won’t run into problems like you do with other ad platforms over things like quality scores etc. Ads are generally very easily approved and you have control over how you run your ads.

7. Support for Ad Creation

If for some reason you run into troubles with your ad submission Facebook does offer support through an online contact form. You shouldn’t need to use it but it is there if you need it. It takes a day or so to hear something back.

Advertising on Facebook has numerous benefits, especially when you factor in how much potential it has. Why waste money advertising where you can get little return for your efforts? With a website like Facebook, you get exposure and simplicity.

Getting Your Business Ready for Brexit (the End of Transition Period)

Brexit flag

What Impact on the UK Businesses?

While this will depend on any final deal (or no deal), it is estimated that 180,000 UK businesses will be required to start adding customs forms to their exports to the EU and EU firms, including those in the Republic of Ireland, will likewise be required to generate customs forms for exports to the UK. The total cost of this is estimated to be £4 billion a year in customs clearance costs alone. Getting the right systems in place for export will be crucial to keep your exports flowing.

What Will you Need Before you Export?

Act on these now as you will need them for exporting outside of the EU currently, but will likely need them for EU exports next year.

What is an EORI Number and how do I get one?

Firstly, if you are exporting or importing commercially, you will require an EORI Number. EORI or Economic Operators Registration and Identification number, is a unique identifier of an exporter or importer. The application will take a few days to be processed but could get much busier towards the end of the year. Use the link above to start your application. Currently not required for exports to the EU, they most likely will be after the end of the transition period.

What are HS Tariff codes?

Almost all goods will have a Harmonisation Schedule, known as a Commodity Code. These 6-10 digit codes are very detailed and very specific. A pair of jeans with 100% cotton will have a different code to one with 85% cotton and 15% Polyester.

You can use the government website to find HS tariff codes for your products.

Despatch Cloud can store all the HS tariff codes against each SKU, you can upload and download using a CSV or manually input and edit the HS tariff code. We can use this to generate your customs forms and commercial invoices required for export to the EU.

Customs Forms for Exporting to the EU

As the UK exits the customs zone, then exports and imports which did not previously require any documentation will now require it. Here is the Despatch Cloud guide to what is likely to be needed.

CN22 customs forms for trade with the EU

The CN22 form is a customs form for sending goods internationally and once the UK is out of the Customs Union, it is likely that any low value items will require one of these on the package being sent. You can use a CN22 for items up to the value of £270, using the international postal service and some couriers, over that amount you will need to use a CN23.

Some couriers will require a commercial invoice or a CN23 no matter what the value.

CN23 customs forms for trade with the EU

For amounts over £270, you are required to use a CN23 form for post services although you can use it for lower amounts. The CN23 contains more detail than the CN22 and is the standard that Despatch Cloud processes from Royal Mail. To remind you, CN23s are only for post services, couriers normally require a commercial invoice.

Commercial invoices for trade with the EU

It is highly likely that any new trade deal being a free trade deal and not a customs union will require all orders to have a commercial invoice if you are sending by couriers. A commercial invoice needs to include all the details for customs clearance. This includes:

  • The name of the sender and address and contact details,
  • The name of the receiver and their address,
  • Date of invoice (shipping date),
  • Description of each item of goods being sent this is to enable the correct Customs Tariff Classification (SKU, EAN or part numbers are not sufficient to describe the products). If there is more than one item, they will all need to be listed,
  • Sender’s VAT number (if applicable),
  • Country of origin (which country were the goods manufactured in) again, if there are multiple items, you will need to list these out,
  • HS tariff code, also known as a “commodity code”,
  • Quantity of each item,
  • The currency in which the value of the goods is expressed,
  • Total value of all items covered by the invoice,
  • Gross weight (inc. packaging), net weight (exc. packaging) and number of items,
  • The following statement must appear “I declare all of the information to be true to the best of my knowledge”,
  • The invoice must be signed and dated. Electronic signatures are acceptable.

Consequences for not having the correct customs for sending exports to the EU

The package will either be opened and inspected (as can happen randomly) and an assessment done, or the package may simply be returned. At best, you are looking at a delay and some couriers impose additional charges. We would advise you to get your package right the first time for the best possible cross border experience. This is where Despatch Cloud can help as we link your sales channels directly with your couriers.

Brexit

Other Questions About Post-transition Period

These are the likely outcomes, though as the end agreements are not in place, there are likely to be changes to this. We will update you as we receive more information.

Customs clearance after Brexit

As the UK was part of the EU customs union, while a member of the EU, companies in the UK did not need to clear customs when sending goods to other EU countries. This is almost certainly going to change. Goods will need to clear customs and while postal items under a certain value will not be charged as happens with other low value exemptions, larger value shipments will need to pay for customs clearance. Surcharges may be levied where the incorrect documentation has been supplied.

Customs duty and VAT

A free trade area will likely remove customs duty from most if not all products, unless there is No Deal in which case WTO duty rates will apply.

However, as a third party country, EU countries will levy their countries rate of VAT on the cost of goods coming into the EU. The net effect on UK Business to Business (B2B) export companies will be limited as exports are not taxed under UK VAT laws and all EU countries are very likely to be considered an export country. On the other hand, any wholesale customer will be hit with VAT on the export as soon as the goods arrive into the EU, rather than later.

The situation with Business to Consumer (B2C) may be a little different. UK companies should not levy VAT on the items sold, but VAT may be collected by the country where the goods are going to. In Norway, they are very keen to collect the VAT and have a low threshold before VAT is levied. Other countries are more flexible. The same will be true for imports into the UK.

Even if there is a comprehensive free trade agreement, export companies should be aware that goods manufactured outside of the EU, and then exported to the EU may attract additional duty payments. Documenting the origin of goods will therefore be important for any company looking to export.

Will there be restrictions on goods exported to Europe from the UK?

Unlikely to be restrictions, but there will be additional documentation requirements on items being exported, and as goods entering the EU from the UK will need customs clearance, there may be delays. Certain industries such as food may have restrictions, but no agreement has been made yet. Ensuring that you are able to produce the customs documentation automatically will be important to avoid disruption and manage costs.

Currently, the United Kingdom maintains the same regulations as the EU. When the UK leaves the transition period, then the EU will likely require items exported to the EU to meet EU standards (and imports to meet UK standards). Documentation to prove the products meet the relevant standards may be required.

What software can help me with customers clearance with the EU?

With the ability to automate the generation of all the custom documents you need, including CN23 custom forms and commercial invoices, Despatch Cloud can help your business minimise disruption to your exports to Europe. Come and talk to us about how we can keep your business efficient.

UK map

Is there software which can generate CN23 or commercial invoices?

Yes, there are commercial software packages available. One of the most important aspects is to automate all the information required on the form, so that all the information required by the custom forms or commercial invoice is pulled in automatically. This saves a lot of time and importantly reduces mistakes and processing errors.

How can I automatically generate the customs forms from my sales channels?

Most of the data that is needed to generate either a CN23 or a commercial invoice is already on your sales channel (such as Shopify, Amazon, Magento, WooCommerce, eBay, Bluepark, EKM, Fruugo, OnBuy, Etsy, Big Commerce, Volusion, Channel Advisor, Cube Cart). Despatch Cloud integrates with many sales channels to draw down all the data which the customs forms or commercial invoice require. We can auto generate all the customs forms you need, or you can design your own and generate it though our system.

Part of the order processing system will print the courier or post labels with the name, address and the stamp imprint at the same time we can detect if an order needs a customs form (either a commercial invoice or a CN23) and print that out at the same time.

What about trade between the rest of the UK and Northern Ireland?

This is likely to change, but we don’t have the final information yet. At this point, it does seem possible that customs forms will be required for sending items from Northern Ireland to the rest of the United Kingdom and vice versa. Customs forms may not be required between Northern Ireland and the Republic of Ireland.

Despatch Cloud are the leading experts on integrating sales channels to postal and courier services, including auto generating the customs forms you will need. We are working to adapt to all and any changes which the Brexit transition, not just for UK companies seeking to export but also EU companies who want to import into the UK, especially those in the Republic of Ireland.

Come and talk to us today about your needs and how we can help you get your export documentation right the first time.

Commercial Invoice Software

Despatch Cloud can print commercial invoices for exporting to the UK, exporting from the UK to the EU and the rest of the world. We offer a flexible solution which can carry bespoke information. We integrate with your sales channels to automate the entire process of generating the commercial invoices you need for your exports.

Does Your Delivery Policy Deliver?

man and woman delivering parcels

Delivery in the world of commerce and retail is a major selling point and competitive segregator in the world of multi-channel retail but is one which requires the correct balance of delivery options to meet both retailer and the customer’s needs.

Delivery used to be a great annoyance to retailers, aggravated by their inability to control the final delivery stage to their customers. They were left at the mercy of their courier services who, quite often, were not up to speed with digital options and who handled their customers in an out-of-date way. Today, new technology and up-to-date systems have changed this service, and if it’s carried out in the correct manner, can offer the retailer major competitive benefits. It does, however, still involve a balance that benefits both parties, retailers need to control costs yet still acquire the sale, yet customers need the convenience of a hassle-free and reliable delivery.

Supporting a full range of multi-channel delivery services.

By engaging a multi-channel delivery platform, such as Despatch Cloud, you are positioning your company’s control and influence to its main advantage. Enriched customer experience produces the opportunity for your business to increase its sales performance figures, while expanding time-saving processes.

Retail businesses are required to take on board a varied range of delivery options to ensure the most convenient delivery options and at the same time providing the most cost-effective solutions. There are an abundance of delivery options available, from free delivery, 2-4 hour delivery slots, next day, 48 hour, with some retailers even offering a click and collect service from various locations or in store. Our eCommerce software, Despatch Cloud provides your business with the following delivery benefits:

  1. Vigorous identification of delivery channels
  2. Creating and delivering vital communications
  3. Automated shipping – liaising with over 17 courier services
  4. Despatch Cloud system is easily tailored to suit individual businesses
  5. Collated stock delivery reports

Companies that fail to meet customer demands in this multi-channel environment are at risk of damaging customer allegiance, destroying their brand and losing repeat business. On-line customers are using social media, reviews and blogs to share their negative experiences. Many potential customers can be put off by one single, adverse tweet.

Organisations must excel at their delivery service, by whatever channel a customer opts for. Remember the old adage, “the digital customer is always right”.